Shipping and Returns

Here at Weed Market, we are dedicated to providing you with a seamless and satisfying experience, from the moment you place your order to the time it arrives at your doorstep. We understand that efficient shipping and a clear return policy are crucial aspects of your online shopping experience.

General Shipping Information

Shipping Methods and Delivery Times

Nationwide Shipping: We offer shipping across Canada, ensuring that no matter where you are, you have access to our products.

Delivery Timeline: Typically, orders are delivered within 2-5 business days. Delivery times may vary depending on your specific location, especially for remote areas.

Shipping Cost

Standard Fees: Regular shipping is available at $19.99, while Express shipping is offered at $24.99 to southern provinces. Northern Provinces and Territories are charged $24.99 for standard and $32.99 for Express shipping.

Free Shipping: We provide free shipping on all orders over $150 to southern provinces and $200 to northern Provinces and Territories, making bulk purchases more economical for you.

Shipping Insurance

Insurance Coverage: Shipping insurance is strongly recommended. In the event a carrier officially confirms a package as lost, we will reship the order only if shipping insurance was purchased and proof of loss is provided by the carrier. No exceptions. Shipping insurance does not apply if you decided to abandon your package or failed to pick it up.

Courier Liability: Once your order is handed over to the shipping carrier, responsibility for the package transfers to the courier. If a package is delayed or marked as lost, the customer must contact the courier directly to initiate an investigation.

Order Processing

Cut-off Times: Orders processed before 8 PM EST are shipped the same day, ensuring that your products are on their way to you as soon as possible.

Business Days: Our shipping operates from Monday to Friday, allowing for a consistent and reliable delivery schedule.

Order Tracking

Instant Updates: Once your order is dispatched, you will receive an email with a tracking number.

Real-Time Tracking: Use this number to track your order’s progress on the courier’s website to get real-time updates on its location and estimated delivery time.

Lost Packages & Delivery Delays

Lost Packages: We are not responsible for packages lost after they have been dropped off with the shipping company. Without shipping insurance, lost parcels are not eligible for replacement or store credit.

Courier Delays: Delivery timelines are provided by the carrier and are estimates only. We are not responsible for delays caused by couriers, weather conditions or other factors outside of our control. Please contact the carrier directly if your package is delayed.

Understanding Our Return Policy

No Refunds Or Returns

To maintain the integrity and safety of our products, we do not accept returns or offer refunds. This policy is in place to ensure the health and safety of our customers

Quality Issues and Damaged Items

Reporting Timeline: If you encounter quality issues or receive a damaged product, please contact us within 48 hours of receiving your order.

Required Information: When reporting an issue, include your order number, the name of the product, and a detailed description of the problem. We also require photos or a video of the product to assess the issue accurately.

Resolution Process: Once we receive your report, our team will review the information and work diligently to resolve the issue. Depending on the situation, we may offer a discount on your next order or credit your account.

Missing or Damaged Items

Reporting Window: Any missing or damaged items must be reported to us within 48 hours of package delivery. Claims submitted after this timeframe will not be eligible for review.

Resolution: Approved claims for missing or damaged items qualify for store credit and/or a replacement at our discretion. Proof of damage or missing items (photos and packaging) may be required to process the claim.

Customer Satisfaction

We are committed to providing top-quality products to our members. If you’re unhappy with the quality of a product, please let us know. Our customer support team is dedicated to resolving your concerns and ensuring your satisfaction with our services.

Contact for Issue Reporting

For any concerns regarding product quality or damaged items, please reach out through our chat or email. We are here to assist and ensure a satisfactory resolution to any problems you may face with your order.